Did Not Attend Policy

Those who have failed to attend 2 or more appointments within the previous 3 months will receive a warning letter.

Those who have had a warning letter and go on to miss a further appointment will receive another letter stating that they will only be able to book on the day appointments, a protocol added to the patient record will alert staff to this.

Those who go on to DNA same-day appointments will be invited in to discuss a contract and develop an appointment plan that would include them needing to call to confirm the appointment otherwise the appointment will be cancelled.

Warning letters last for 12 months.