Frequently Asked Questions

 

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Here are some of the common questions our patients ask our reception staff.

 

Appointments

I would like a face-to-face appointment, when can I get this?

Your surgery wants you to be able to quickly access care from the most suitable healthcare professional. This may not always be a GP. Your surgery has a number of highly skilled team members in addition to our GP partners. You may be offered an appointment with a different member of our team. All requests to access our service will be sent to our new “access hub” where the request will be triaged by one of our GP partners. Where continuity is required (complex clinical cases/vulnerable patients), appointments will be facilitated with the usual GP, if they have availability within the time specified by the hub GP.

How can my condition be properly diagnosed via telephone or video?

Lots of common conditions can be diagnosed using mobile devices, telephone or video thanks to the experience of your GPs and their ability to recognise the signs and symptoms of conditions from the information you provide. However, if they judge that it more appropriate to organise a face-to-face appointment for you then this will be arranged. The more thoroughly you fill in the eConsult questionnaire the more information the GP will have to facilitate this process.

 

Prescriptions

How do I request my repeat prescriptions?

This service is available for items that have previously been agreed with the doctor to be repeatable. Click here for information about ordering repeat prescriptions.

How do I arrange for my prescriptions to be automatically sent to my pharmacy?

When you register with our surgery you will be asked to choose a pharmacy you would prefer to collect your prescriptions from. You can change or cancel your choice of dispenser at any time. Simply contact our surgery before you order your next prescription. The prescription will be signed and sent over to your preferred dispenser via The Electronic Prescription Service (EPS).

How do I collect my regular medicine from my usual pharmacy each month without having to order it?

If you or someone you care for uses the same medicines regularly, you may be able to benefit from the Batch Prescription Service. This means you will not have to re-order and collect your repeat prescriptions from your GP practice every time you need more medicine. You simply collect your regular medicine from your usual pharmacy each month without having to order it. More information can be found on our website.

 

Patient Registration

How do I request my repeat prescriptions?

This service is available for items that have previously been agreed with the doctor to be repeatable. Click here for information about ordering repeat prescriptions.

How do I arrange for my prescriptions to be automatically sent to my pharmacy?

When you register with our surgery you will be asked to choose a pharmacy you would prefer to collect your prescriptions from. You can change or cancel your choice of dispenser at any time. Simply contact our surgery before you order your next prescription. The prescription will be signed and sent over to your preferred dispenser via The Electronic Prescription Service (EPS).

How do I collect my regular medicine from my usual pharmacy each month without having to order it?

If you or someone you care for uses the same medicines regularly, you may be able to benefit from the Batch Prescription Service. This means you will not have to re-order and collect your repeat prescriptions from your GP practice every time you need more medicine. You simply collect your regular medicine from your usual pharmacy each month without having to order it. More information can be found on our website.

 

Online Access

How do I gain online access to my medical records?

Patients over the age of 16 years can have online access to view their medical record, order repeat prescriptions, and check your test results. Click here for information about how to access your online medical record. For security reasons you will have to attend the practice in person to provide proof of identity in order to complete your request.